Shipping, Return & Privacy Policies
Shipping Rates: Chef Cristi is asking 7 business days for shipping 3/4/22
Standard $50.00 and up - FREE
Standard 0-2lb - $5.00
Standard 2.1 - 5lb - $7.00
Expedited 0-1lb - $6.90
Expedited 1 - 5lb - $9.00
We believe in providing the fairest policy available and that means to current and future customers. That is why if you have purchased a treat that you have changed your mind about or your dog doesn’t like, we typically don’t offer a refund or exchange. We are unable to accept even unopened quality products because we know that we can’t safely resell a product once it has left our company.
This is why we ask clients to choose wisely. And yes, under exceptional circumstances we can find an alternative solution, we like to be creative, cooperative and assist our clients above and beyond, where possible.
If a product is unspoiled and unopened and you request that we exchange it for something else, depending on the nature of the product, under exceptional circumstances we may consider this – however as dog health is our priority we rarely risk accepting a returned product to resell, which means that your postage costs and us receiving it will most likely be of little value to either of us.
Due to the, natural, often organic and completely nutritious value of our healthy dog treats, it is possible that spoilage of the treats can occur. The 100% range does not have preservatives because they typically don’t need them to last up to a year under ‘pantry’ conditions (cool, dark and airtight containers).
But even with preservatives, products can spoil, because they are FOOD. If you think that the treat may not be edible, please contact us within 30 days of you receiving the treat so we can discuss the details of the issue. Noting that many treats can have a whitening or colour shift of the product dues to the particular drying process used for some of our products.
We like to trust our customers, so unlike many companies we will not put you to the effort of returning your dog treat and giving you thousands of restrictive rules. We would like to discuss the treat you believe is spoiled, get a high res well lit photo and understand what went wrong so we can prevent such issues in future.
THEN, typically we will either present the option of:
- refunding the original purchase price of that product
- sending a replacement of the same product or products up to the same value OR
- Offering a discount on future orders (to be used within three months of purchase) up to the spoiled treats value.
LOST or STOLEN PRODUCT: Bow Wow Chews LLC is not responsible for lost/damaged packages. Once a package has been scanned in to a Licensed Shipping Facility (UPS, USPS Etc..) for shipment. Bow Wow Chews LLC can not take further action.
Bow Wow Chews